The Eleyo Child Care Attendance app was created to communicate with the Eleyo Administration site, as long as the device running the app has a strong and reliable internet connection and is able to connect to the Eleyo servers. The devices using the app can be connected to different wi-fi networks (they don't all have to connect to the same one to transmit the data).
When the device running the Eleyo Child Care Attendance app is unable to connect to Eleyo, the device will store any data that hasn't been transmitted until it can make a connection with Eleyo and sync the data.
In the event of a failed connection, the app will display a notification bar in the Settings tab indicating that the device has unsynced data, including the number of records that have not been synced with the Administration site. If a user suspects that data is not being transmitted to the Eleyo Administration site they can use the steps outlined below to check for unsynced records and manually sync the records.
If there is any missing attendance data or the last day for a particular site section has passed without that data being transmitted, please contact Support for assistance.
Important Note: If there is any attendance data that has not been transmitted to the Admin side, you want to ensure that the app is not removed and re-installed as that will remove any stored attendance data from the device. Updating the iOS and/or the app will not impact that stored information.
Complete the Task:
- Open the Child Care Attendance app by entering the unique Access Key for your site. Note: If you do not know the access key, please contact your program supervisor or an Admin.
- At the bottom, navigate to the Settings tab
- If the device has unsynced records or is unable to connect to Eleyo, the following notification bar will be displayed.
- Tap the message in the notification bar
- Tap Attempt to Reconnect to manually connect and transmit the unsynced records. The number indicated in the Records to Sync section indicates how many are currently stored on the device that have not been transmitted to the servers.
- If the app was able to successfully connect and transmit the records, the screen below will be shown. Select Done in the top right to close the screen. If any additional messages are displayed or you have any questions, please contact Support.