Adding a family member or relationship to your Eleyo account allows you to set them as Emergency Contact, or as an Authorized Pickup for Child Care.
Emergency Contacts are persons listed on file to contact in case of an emergency. This contact information applies to all enrichment courses and child care. Authorized Pickups in Eleyo are persons that are able to pick a child up from child care.
Each of these options are different, but both can potentially be added to the same relationship.
By default, Emergency Contacts are not listed as Authorized Pickups in the Eleyo Child Care Attendance app and can not sign children out through the Kiosk tab. They need to be added as an Authorized Pickup before sites can release the child to that person.
Note: Some groups/programs may have disabled the feature of adding Authorized Pickups online. Please contact your district for more information and to make any changes.
Adding an Emergency Contact
Emergency Contacts for a child may be added or updated during the Child Care registration process for a new Season (School Year or Summer) or as part of an enrichment Course registration. If you need to update Emergency Contacts for a child before or after completing a registration, use these steps:
- Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed. - Sign into your account.
Your Dashboard is displayed. - Under "Manage Family Members" find your child and click Edit Emergency Contacts.
- Click Add Emergency Contact or Create New Emergency Contact.
If you have already created the family member/relationship in Eleyo, click Add Emergency Contact and select them from the list that is presented or click Choose.
If you have not created the family member/relationship, click Create New Emergency Contact. Complete all required fields and click Create Emergency Contact. Note: Email address is not required. If you are adding one, it must be unique and not a shared email address.
NOTE: Emergency Contacts must be added for each child separately.
You can use the Edit pencil icon to update an existing contact person or use the red Remove icon to delete that person.
Adding an Authorized Pickup for Child Care
In Eleyo, any user profile listed as a parent of the child will automatically be listed as an Authorized Pickup. To add additional family members/relationships as an authorized pickup for your child receiving Child Care, use these steps:
- Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed. - Sign into your account.
Your Dashboard is displayed. - Under "Your Accounts" select the desired Child Care Account.
- Under "Account Management" click Manage Authorized Pickups. Note: Some groups/programs may have disabled this feature. Please contact your district for more information and to make any changes.
- Click Add Authorized Pickup.
If you have already created the family member/relationship in Eleyo, click the "Person" drop-down and select them from the list that is presented. Enter or update the person's phone number, then click Save Authorized Pickups.
If you have not created the family member/relationship, click the "Person" drop-down and select Other. Enter the person's name, phone number, and optionally add a note to describe the person (such as uncle, grandparent, or friend), then click Save Authorized Pickups.
NOTE: Authorized pickups must be added for each child separately.
You can remove an authorized person at any time by clicking the red Remove icon and clicking Save Authorized Pickups.
If your family is not attending child care specifically or you need to denote someone as being not authorized to pick up your student, please contact your district or program staff directly.