Adding Authorized Pickups and Emergency Contacts

Adding a family member or relationship to your Eleyo account allows you to set them as Emergency Contact, or as an Authorized Pickup for Child Care.

• Emergency Contacts are the people listed on file to contact in case of an emergency. This contact information applies to all enrichment courses and child care.
• Authorized Pickups are persons designated as being able to pick a child from child care.

Each of these options are different from a display standpoint, but both can potentially be added to the same relationship.

By default, Emergency Contacts are not listed as Authorized Pickups in the Eleyo Child Care Attendance app and can not sign children out through the Kiosk tab. They need to be added specifically as an Authorized Pickup before site staff can release the child to that person. 

Note: Some groups/programs may have disabled the feature of adding Authorized Pickups online. Please contact your district for more information and to make any changes. 

Adding an Authorized Pickup for Child Care

In Eleyo, any user profile listed as a parent of the child will automatically be listed as an Authorized Pickup for that student.

Important Notes:

• Authorized pickups must be added for each child separately.
• If your family is not attending child care or you need to denote someone as being not authorized to pick up your student, please contact your district or program staff directly.

Use these steps to add family members/relationships as Authorized Pickups for any children attending Child Care:

• Navigate to your program's Eleyo site and select Sign In.
• Sign into your account.
  Your Dashboard is displayed.
• Under Your Accounts, select the desired Child Care Account.
• Under Account Management, select Manage Authorized Pickups. Note: Some programs may have disabled this feature. Please contact your district for more information and to make any changes.
• Select Add Authorized Pickup.
  • If you have already created the family member/relationship in Eleyo, select the Person drop-down and select them from the list that is presented. Enter or update the person's phone number, then select Save Authorized Pickups.
  • If you have not created the family member/relationship, select the Person drop-down and select Other. Enter the person's name, phone number, and optionally, add a note to describe the person (such as uncle, grandparent, or friend), then select Save Authorized Pickups.
• You can remove an authorized person at any time by clicking the red Remove icon and selecting Save Authorized Pickups.
• Please ensure you repeat these steps for any other children attending child care.

Adding an Emergency Contact

Emergency Contacts for a child may be added or updated during the Child Care registration process for a new Season (School Year or Summer) or as part of an enrichment Course registration. Note: Emergency Contacts must be added for each child separately.

If you need to add or update Emergency Contacts for a child before or after completing a registration, use these steps:

• Navigate to your program's Eleyo site and select Sign In.
  The Sign In page is displayed.
• Sign into your account. Your Dashboard should be displayed immediately. 
• On the left under Manage Family Members,  locate the person and select Edit Emergency Contacts.
  
  • Select Edit Emergency Contact or Create New Emergency Contact. 
    • If you have already created the family member/relationship in Eleyo, select Add Emergency Contact and select them from the list that is presented or select Choose.
    • If you have not yet created the family member/relationship, select Create New Emergency Contact. Complete all required fields and select Create Emergency Contact. Note: Email address is not required. If you are adding an email, it must be unique and not a shared email address.  
• You can use the Edit (with the pencil icon) to update an existing emergency contact or use the red Remove icon to delete that person.
• Please ensure you repeat these steps for any other people who need to reflect an Emergency Contact.