Facility requests made on the public side by individuals linked to a Facility Account will go into a pending status automatically for the following conditions:
- Rates cannot be set by the facility request or if all of the locations for the request have no available rates for the request's rate type.
- All locations have a single rate available for the facility requests rate type. This is set on all request parts using that same location.
- A combination of locations with a single available rate for the request's rate type, or no available rates for the request's rate type. The parts that are at locations with the single rate will have that rate set.
Otherwise, the status of the incoming Facility Request will come in as Incomplete.