When an enrollment is removed, the system will automatically want to refund any tuition associated with the enrollment. Add processing fees when removing the enrollment will consider fees before calculating the refund amount due.
Payments that are received as credit card or electronically through a checking or savings account may be refunded, up to the original payment amount, directly through Eleyo to the original account as long as the account is still open. If a payer has since closed the account, refund may be flagged as a paper (check) refund instead and may be issued outside of the system.
Remove an Enrollment
- Point to Courses (or ECFE).
- Select Enrollments.
- Search for and select the enrollment. Select Show Enrollment.
- Select Remove Enrollment.
- Complete the Remove Enrollment Form and save changes.
If an email address is associated with the payer, an email receipt will automatically be sent.