When a customer files a chargeback with their credit card issuer, it means that they are disputing a charge and asking the card issuer for a refund.
A customer might file a chargeback because they do not recognize a charge or did not authorize a payment.
Chargeback data, including reversals, is automatically pulled into Eleyo. When a chargeback happens, the system creates a "refund-like" transaction and indicates appropriately on financial reports for bank reconciliation. For reversals, the system creates a new payment, linked to all previous history and displaying correctly on financial reports.
- Point to Finance -> Chargebacks
- Select a Chargeback and select SHOW CHARGEBACK to view details
Viewing Chargebacks on Transactions Reports
Chargebacks are part of the financial reconciliation process and are included on Transactions Reports as well as Daily Transactions Reports. Below is an example of a Chargeback line item on a Transactions Report.
Note: partial chargebacks may be handled offline, depending upon the complexity of the partial chargeback.