Account owners can independently update the payment method associated with their autopay online. They can also choose to remove autopay online. Staff can require autopay be set up during the enrollment process, but there is not a way to stop a person from removing that autopay after it has been added. If setting up a split autopay or to update an existing autopay from the Admin side, the existing autopay has to first be removed. Removing an autopay from the Admin side does not remove the saved payment method from the system completely. It only removes the designation of using that payment method for autopay for that particular account.
To remove an AutoPay from a Child Care Account from the Admin side, follow the steps below:
- Point to Child Care.
- Select Accounts.
- Search for and select the desired Account
- Select Show Account
- On the left side of the screen, select the red Remove icon next to the desired autopay. Note: Autopay is set up by Program so please use caution to only remove the autopay for the desired program.
- Select OK to confirm the remove.