Enrichment or ECFE Courses that are set up to automatically charge on a specific date use the Recurring Payment feature. The dates for automatic payments to be collected are set up as part of the prices. The automatic payments are run early in the morning on those pre-set date(s). When the automatic payment is run, a log of successful transactions is created. The Recurring Payment Log also includes a record for any payments that were not able to be processed.
If the payer has an email address on file, the system will automatically send an emailed receipt for successful payments. If the payment was not successful, they will receive an email that indicates there was a problem with their payment and encouraging them to make a manual one online.
One common error message is Decline: Do Not Honor. That message is a straight decline from the card issuing bank. The payer would need to contact their bank to verify why the decline occurred before any further attempts using that card or account are made.
To view a Recurring Payment Logs, follow the steps below:
- Point to Courses or ECFE.
- Select Recurring Payment Logs.
- Search for and select the log that reflects when the payments were run.
- Select Show Log.
- The log defaults to the Errors tab. Select the Payments tab to see transactions that were processed successfully.