Child Care account owners can setup an automatic payment or autopay within the Eleyo system. A Program can also require account owners be set up to use autopay. The automatic payments are run early in the morning on the due date of the invoice. When the auto pay is run, a log of successful automatic payments is created. The Auto Pay Log also includes a record for any payments that were not able to be processed. If the payer has an email address on file, the system will automatically send an emailed receipt for successful payments or one that indicates there was a problem with their auto pay and encouraging them to make a manual payment online.
One common error message is Decline: Do Not Honor. That message is a straight decline from the card issuing bank. Echecks will display a message related to any issues with being able to debit that checking or savings account. The payer would need to contact the issuing bank directly to verify why any issue occurred before any further attempts using that card or account are made. Even if the particular card has worked other times, only the issuing bank can verify why a particular attempt is not allowed to go through.
Automatic payments are reflected in the auto pay log and as a line item on the account. Only manual payments a person makes are reflected in the Chargeback/Returns list view under Finance.
To view an auto pay log in Child Care, follow the steps below:
- Point to Child Care.
- Select Auto Pay Logs.
- Search for and select the log you wish to view the details on.
- Select Show Log. The grey toolbar will display the number of transactions that did complete successfully for each Program. It will also display the number that were not able to be processed successfully in the Error sections. On the left, the log displays other statistics about the autopays that were run.