There is a feature in the Administrative side of the system for submitting support requests. When you select the lifesaver icon in the top left (to the left of your name), it will open a Support request form (shown below). The form allows you to send a request directly to the team without having to go out of the system to send it as a separate email to firstname.lastname@example.org. You can use either method (the new form on the Admin side or a direct email) as they all get received in the same support ticketing system.
When submitting a Support request, please include as many details as possible such as a Course Section Number, Facility Request Number or Child Care Account/Contract/Site Name. Also, it is helpful to include the screen(s) to which you are referring in your question. If you are able to include screenshots, with the URL/web address at the top of the page, this can be useful so our Support team can answer your question quickly.